ANSWERS TO YOUR

FAQs

We’ve answered some of your frequently asked questions with this summarised information. But if there is more information you need, please contact our helpful reception staff at Truganina or Woodlea.

Feel free to send us your Feedback or Questions by using the contact form. 

Feedback & Questions

Please note that your details will be treated confidentially. We welcome constructive feedback which will help us to improve our services.

Yes, our systems are equipped with sending SMS messages for most appointments. If you are not getting SMS messages please let our staff know at your next visit.

We expect that you confirm the appointment by replying YES.

If you do not reply to SMS we will still assume that you are coming.

If you do not want to come to the appointment please reply NO.

Late cancellation or no show fee apply if you do not show up for your appointment and do not cancel it 2 hours prior to the appointment time.

  • A message will usually be left by our staff if you have a voicemail service. Please check your voicemail as the message may be regarding a reminder for an outstanding test due or results. If you aren’t expecting this information, please give reception a call.

You are eligible for telehealth or telephone appointment only if you have visited one of the doctors at the practice in person in the last 12 months. There maybe some exceptions based on Medicare rules. Please access the upto date Medicare Guidelines here. If in doubt please call the reception to find out.

We have a walk-in service available for those who need a doctor due to unforeseen or urgent circumstances. 

However please note that:

  • Walk-In service not available at Truganina Centre after 5pm.
  • Reception staff cannot advice walk-in patients of an approximate wait time.
  • You will be seen by the next available doctor.
  • If you want to see a specific doctor, reception staff will book the next available appointment for that doctor, which could be later in the day or next day.
  • At certain times due to doctor’s unavailability, we may not be able to offer a walk-in appointment unless for emergencies as triaged by the staff.
  • If unsure please ring ahead to check.

 Our staff do their best to ensure patients are seen with minimal wait time, your assistance and understanding in this will help us to make this process run smoothly.

Yes, inline with Department of Health guidelines we ask all our patients coming into the centre to wear fitted face masks. If any of the following apply to you please let our staff know prior to your arrival:

  • Asked to self isolate
  • Waiting for a COVID test result
  • Fever
  • Cough
  • Sore/scratchy throat
  • Shortness of breath
  • Loss of taste or smell

NO, We do not do COVID testing onsite at either Palmers Medical Centres in Truganina or Woodlea.

Our nearest COVID testing centres are 

Near Truganina Location

4Cyte Pathology, 236A Sayers Road, Truganina
Phone: 0435 649 114

Monday – Friday : 8:00am to 5:00pm
Saturday & Sunday: 9:00am to 2:00pm

Near Woodlea Location

4Cyte Pathology

508 Melton Hwy, Sydenham, VIC
Location: Drive to rear carpark

Monday – Friday : 8:00am to 5:00pm
Saturday & Sunday: 10:00am to 5:00pm

Instructions

  • If you DON’T already have a GP referral – we will obtain one for you when get swabbed at the Covid swab collection site.
  • If you DO already have a GP referral – either bring that hard copy GP referral with you when you attend the Covid Swab Collection site, or ask your doctor to email it us at covid19@4cyte.com.au
  • If you need to be tested for international travel purposes, after you have registered on the portal, print and bring your request form with you.
  • Covid-19 testing is bulk billed / free of charge (excluding for international travel purposes).
  • No appointment needed – just come in during our opening hours.
  • If you receive a link from Palmers Medical Recalls it is safe to click on the links. You will be required to provide your name and DOB to verify your identity, in order to be able to advise you what you were contacted for.
  • Reception don’t have access to incoming test results. The usual waiting time for most results is 3-5 days unless advised otherswise by the doctor or pathology. You may book an appointment to obtain your results after 5 days or if your symptoms persists/increase do not wait for the test results.

To access our afterhour GP services 

  • If you are patient of Truganina centre please call 03 9908 2550
  • If you are a patient of Woodlea centre please call 13 26 60
  • Bulk billing is available for valid Medicare Card Holders only, all other patients are charged upfront for their visit. Patients with private insurance can claim some of their fee back from their insurer. Please see our fees at Truganina and Woodlea.  Please check with your insurance company prior to your visit.
  • Whilst our doctors are not specialists, some have special interests in their fields. If a patient needs to see a specialist, our doctors will be able to discuss your needs and offer a referral to your desired specialist if needed.
  • All doctors have access to a patients’ previous history, results and reports, whilst your preferred GP is away, another Doctor will be happy to be of assistance.
  • Please fill in the feedback form on this page with your constructive feedback or comments. We would like to take on board ideas or suggestions which will help elevate the service of our Medical Centres. 
  • Please see our Pathology opening times and operating days at Truganina and Woodlea.
  • Please note that none of the location Pathologies do COVID testing.
  • Our nearest COVID testing centres are 

    Near Truganina Location

    4Cyte Pathology, 236A Sayers Road, Truganina
    Phone: 0435 649 114

    Monday – Friday : 8:00am to 5:00pm
    Saturday & Sunday: 9:00am to 2:00pm

    Near Woodlea Location

    4Cyte Pathology

    508 Melton Hwy, Sydenham, VIC
    Location: Drive to rear carpark

    Monday – Friday : 8:00am to 5:00pm
    Saturday & Sunday: 10:00am to 5:00pm

    Instructions

    • If you DON’T already have a GP referral – we will obtain one for you when get swabbed at the Covid swab collection site.
    • If you DO already have a GP referral – either bring that hard copy GP referral with you when you attend the Covid Swab Collection site, or ask your doctor to email it us at covid19@4cyte.com.au
    • If you need to be tested for international travel purposes, after you have registered on the portal, print and bring your request form with you.
    • Covid-19 testing is bulk billed / free of charge (excluding for international travel purposes).
    • No appointment needed – just come in during our opening hours.
  • Please note that at times our doctors are faced with emergencies, and some appointments may take longer than others, which may cause a delay in your appointment time. Please be patient as we do our best to see each patient within the allotted timeframe. It is important to book an appointment for each individual patient.

STANDARD CONSULTATIONS (up to 20 mins):

  • Private Fee – Regular Hours = $65.00
  • Private Fee – After Hours = $75.00

LONG CONSULTATION (20-40mins):

  • Private Fee – Regular Hours = $90.00
  • Private Fee – After Hours = $105.00

EXTENDED CONSULTATION (Over 40mins): 

  • Private Fee – Regular Hours = $125.00
  • Private Fee – After Hours = $145.00

MEDICAL CLEARANCE FOR EMPLOYMENT/BUSINESS

  • Private Fee – Regular/After Hours = $110.00 (incl. GST)

COMPANY PRE-EMPLOYMENT MEDICALS:

  • Private Fee – Regular Hours = $150.00 –  $350.00 +GST (fee determined based on work, please check with staff)

VICROADS – TAXI / UBER OR OTHER COMMERCIAL LICENSE PAPERWORK:

  • Private Fee – Regular Hours = $110.00
  • Private Fee – After Hours = $132.00

PROCEDURE CHARGES:

  • $150.00 (unless informed otherwise by a doctor)

LATE CANCELLATION (within 2 hours) / DID NOT ATTEND FEE FOR GP / ALLIED HEALTH / SPECIALISTS CONSULTATIONS:

  • Standard Consultation: $20 or Long Consultation: $50

After Hours timings: Before 8am or After 8pm Weekdays or After 1 pm on Saturdays or All-day Sundays or Public Holidays.

Please enquire at the reception for other fee and charges including for Allied Health staff or specialists prior to your appointment.

PALMERS MEDICAL IS YOUR CARING MEDICAL CENTRE IN MELBOURNE